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Caution External Fraud
 

Dear Customer, 

Recently there have been a growing number of calls reporting that ICBC Zurich Branch approached them over the phone with different kind of requests (including provision of personal information). These requests had a fraudulent background and were not from ICBC Zurich Branch. 

As a rule, ICBC Zurich Branch would never contact its clients by phone, e-mail or messengers to ask them to log in or reveal personal data or their access to account details. Such calls or e-mails should be ignored and e-mails shall be deleted. Do not provide your personal information such as PIN, contract number, password or passport or any other documents upon any above mentioned requests, neither follow any instruction regarding payment orders received over the phone, messengers or via e-mail. 

Please note that ICBC Zurich Branch does not work with natural persons and its mission is to serve corporate clients and financial institutions only.

When in doubt, please contact us and/or the local police.